Delete your AutoSourceSA account and associated data

1. Request deletion from your AutoSourceSA account

If you can sign in, use the account deletion control in the AutoSourceSA customer portal:

1. Sign in at portal.autosourcesa.com.
2. Open Privacy & Data.
3. Select Request Account/Data Deletion.
4. Submit the request. AutoSourceSA will record the request for review and processing.

Open AutoSourceSA Portal

2. If you cannot access the app or portal

You can still request deletion without signing in. Email info@autosourcesa.com from the email address linked to your AutoSourceSA account, using the subject Account Deletion Request.

Include your name and the email address or mobile number associated with the account. AutoSourceSA may ask for reasonable verification before acting on the request so that another person cannot delete your account without authority.

Email Account Deletion Request

3. Data deleted or de-identified

Once a valid deletion request is approved and no active transaction prevents completion, AutoSourceSA will delete, remove or de-identify ordinary account and contact information that is no longer required. This can include:

• Customer profile details such as name, email address, mobile number and address information.
• Non-essential account preferences and ordinary portal notification data.
• Other personal information that is no longer required for a lawful operational, contractual or regulatory purpose.

The live authentication account is disabled as part of the completed deletion process.

4. Data that may be retained

Deleting an AutoSourceSA account does not necessarily erase records that AutoSourceSA is legally required or reasonably permitted to retain. Limited transaction or compliance records may be retained where necessary for accounting and tax obligations, fraud prevention, warranties, disputes, payment reconciliation, legal claims, security investigations or audit evidence.

Where applicable, tax and accounting records may need to be retained for five years or longer if required by law, an audit, dispute or other legal process. Other retained records are kept only for the applicable lawful retention period and should be restricted, deleted or de-identified when that basis ends.

5. Active requests, quotes or orders

AutoSourceSA may need to complete, cancel or otherwise resolve an active sourcing request, accepted quote, payment, order, delivery, return, warranty claim or dispute before the account-deletion process can be completed. This protects both the customer and AutoSourceSA's transaction records.

6. Deletion request status and cancellation

A signed-in customer can see the deletion request process through the portal. A pending request can be cancelled before final completion where the portal permits. Completed deletion is intended to be irreversible for the removed/de-identified account data.

7. Privacy contact

For questions about account deletion or personal information, contact info@autosourcesa.com. See the AutoSourceSA Privacy & POPIA Notice for further information about personal-information rights, retention and complaints.